How to Cancel a Wrong Traffic Challan From Home in Punjab? Getting a wrong or duplicate traffic challan can be frustrating, especially when it happens due to a system or camera error. Fortunately, the Punjab Safe Cities Authority (PSCA) has now made it possible for citizens to cancel incorrect traffic challans online without visiting any office.
This new system helps drivers correct mistakes in e-Challan records, ensuring they don’t pay fines they don’t owe. Here’s everything you need to know about how to cancel a wrong traffic challan from home in just a few minutes.
What Is the PSCA Online Challan Cancellation System?
The PSCA e-Challan Review System is a digital service introduced by the Punjab Safe Cities Authority to allow citizens to review and cancel incorrect or duplicate traffic fines online.
The service eliminates the need to physically visit PSCA offices, making the process more transparent and convenient. It’s especially useful when:
- You receive two or more challans for the same violation.
- The challan details don’t match your vehicle or license plate.
- A technical error causes a duplicate fine to appear.
How to Cancel a Wrong Traffic Challan Online
Follow these simple steps to cancel an incorrect challan directly from your computer or smartphone:
Step 1: Visit the PSCA e-Challan Portal
Go to the official PSCA e-Challan portal using any browser.
Step 2: Enter Your Vehicle and CNIC Details
Provide your vehicle registration number and CNIC number in the required fields to access your challan record.
Step 3: Choose the “Review” Option
On the portal dashboard, select the “Review” button next to the duplicate or wrong challan you want to dispute.
Step 4: Describe the Problem
In the comments box, write a short explanation such as:
“I have received the same challan for the same date and time twice.”
You can also upload supporting evidence like photos or scanned documents if needed.
Step 5: Submit Your Request
After reviewing the details, click “Submit”. Your request will be sent to the PSCA for verification.
Step 6: Wait for Confirmation
Once the PSCA reviews your complaint, they will remove the duplicate or invalid challan from your record if the issue is verified. You’ll receive a confirmation message or email about the outcome.
Alternative Method: Using the PSCA Public Safety App
You can also manage and review your challans using the PSCA Public Safety App, available on Android and iOS.
How to Use the App
- Download the “PSCA Public Safety” app from Google Play Store or Apple App Store.
- Log in using your CNIC and vehicle registration number.
- Go to the e-Challan section.
- Tap the “Review Challan” button.
- Enter your details and submit your complaint.
This app also allows you to:
- Track the status of submitted reviews.
- View past traffic violations.
- Receive notifications for new challans or payments.
Benefits of the Online Challan Cancellation System
The PSCA’s new initiative offers several key benefits:
| Feature | Benefit for Citizens |
|---|---|
| Online Access | Cancel wrong challans without visiting any office. |
| Time Saving | No long queues or manual paperwork. |
| Transparency | Every complaint is tracked through a reference number. |
| Instant Updates | Receive real-time alerts via SMS or email. |
| User Friendly | Simple, mobile-friendly design suitable for all users. |
What Happens After You Submit a Review?
Once you’ve submitted your request:
- PSCA Officials Review Your Complaint – They verify camera data, timestamps, and system logs.
- Decision Notification – If approved, the wrong challan is canceled; if rejected, you receive an explanation.
- Updated Record – The duplicate fine is removed, and your challan history is corrected.
Common Reasons for Wrong Traffic Challans
Duplicate or wrong challans can happen due to:
- Camera System Errors – Misreading vehicle plates during fog, rain, or glare.
- Data Upload Issues – Glitches when syncing PSCA data with payment servers.
- Shared or Old Vehicle Registrations – If your car was recently sold or transferred.
- Technical Bugs – Occasional duplication during online challan uploads.
Tips to Avoid Wrong Challans in the Future
- Always verify challan details before paying online.
- Keep vehicle registration updated with the Excise Department.
- Use the PSCA App to regularly check your e-Challan record.
- Avoid third-party websites that claim to remove challans unofficially.
Contact PSCA for Assistance
If your issue remains unresolved after submitting an online review, you can contact the PSCA directly:
Helpline: 15
Email: info@psca.gop.pk
Website: www.psca.gop.pk
Address: Punjab Safe Cities Authority, Qurban Lines, Lahore, Pakistan
Conclusion
The Punjab Safe Cities Authority’s e-Challan portal marks a major step toward a smarter and more citizen-friendly traffic management system. With the new online service, you can cancel wrong or duplicate challans from home in just a few clicks—no office visits, no long queues.
