Facing BISP Payment Issues? Call This Helpline Number for Your Support. If you’re facing problems with your BISP payment or haven’t received your Benazir Kafalat grant, there’s no need to panic. The Benazir Income Support Programme (BISP) has introduced a dedicated helpline number (0800-26477) to help beneficiaries resolve issues related to payment delays, registration, eligibility, and biometric verification. This guide explains everything you need to know, from contacting the helpline to understanding common payment problems and their solutions.
BISP Helpline Number (Official Contact)
One of the most important details for every beneficiary is the official BISP helpline number and contact information.
Below are the verified channels to reach out for any issue related to your payments or registration:
| Contact Type | Details |
|---|---|
| Helpline Number | 0800-26477 |
| Head Quarter Exchange | 051-9246326 |
| Mailing Address | Benazir Income Support Programme, F-Block, Pak Secretariat, Islamabad |
| Alternate Mailing Address | Pakistan Information Commission, 1st Floor, National Arcade, A4 Plaza, Near PSO, F-8 Markaz, Islamabad |
| Office Hours | Monday to Friday: 9:00 AM – 5:00 PM (PKT) |
| Closed Days | Saturday, Sunday, and Public Holidays |
Pro Tip: Always call from your registered mobile number and keep your CNIC ready before contacting the helpline.
Facing BISP Payment Issues? Here’s What You Can Do
If you haven’t received any installment or your Rs. 13,500 BISP payment is delayed, the helpline team can help you find out the reason. You can also register complaints and verify your account details over the phone. The process is simple:
- Dial 0800-26477 (toll-free).
- Provide your CNIC number and full name.
- Ask the representative to check your payment status.
- If your details are incomplete, update them via NSER registration.
- For complaints, request a ticket number to track your issue.
Once the verification is done, you’ll be informed about your registration, eligibility, and payment details.
Common BISP Payment Problems and Their Solutions
Beneficiaries often face several technical or procedural problems while receiving their BISP payments. Here are the most common issues and how you can resolve them:
| Problem | Description | Solution |
|---|---|---|
| Delayed Payments | Your Rs. 13,500 installment hasn’t arrived due to processing delays. | Call 0800-26477 or send your CNIC to 8171 for payment status. |
| Biometric Verification Failure | Fingerprint not matching at ATM or payment center. | Try again after cleaning hands or visit another payment center. |
| Incorrect CNIC Data | Your CNIC is outdated or contains errors. | Update your CNIC details at NADRA and recheck your registration. |
| Eligibility Error | Eligible users marked ineligible due to glitches. | Recheck your NSER registration and update family data. |
| Agent Deductions | Agents illegally cut money during withdrawal. | Immediately report at 0800-26477 or local BISP office. |
| Poor Network Issues | Connectivity failure during transaction. | Wait for the network to stabilize and retry after a few minutes. |
Note: The BISP Helpline is the safest way to report unauthorized deductions or fake calls. Never share OTPs or CNIC photos with unknown individuals.
Registering a Complaint Using the BISP Helpline
You don’t need to visit the office to register a complaint — everything can be done from home.
Follow these simple steps to lodge a complaint using the BISP Helpline Number 2025:
- Call the Helpline: Dial 0800-26477 (toll-free).
- Provide Your CNIC: Verify your identity by sharing your CNIC number.
- Describe Your Issue: Clearly explain your problem (payment delay, biometric failure, etc.).
- Receive Complaint Ticket: Ask for a reference number for tracking your case.
- Follow Up: Keep checking your status by calling again and providing your ticket number.
Alternatively, you can send a written complaint to:
Benazir Income Support Programme
F-Block, Pak Secretariat, Islamabad
Head Office Exchange: 051-9246326
This ensures your issue is properly recorded and resolved under official supervision.
Eligibility Criteria for BISP Payment 2025
To make sure only deserving families benefit, the Benazir Income Support Programme (BISP) uses specific eligibility conditions. Here’s a breakdown of who qualifies:
| Eligibility Factor | Requirement |
|---|---|
| PMT Score | Must be 32 or below (low-income status) |
| Registry | Must be listed in the National Socio-Economic Registry (NSER) |
| Employment Status | Applicant must not work in a government job |
| Assets | Should not own large land, property, or business |
| Priority Groups | Widows, divorced women, disabled persons, and female-headed families |
If your application was rejected earlier, you can reapply after updating your family data at the BISP office or through the 8171 web portal.
How to Check Your BISP Payment Status
You can easily verify your payment or registration status using the following official methods:
- By SMS: Send your CNIC number to 8171 and wait for a reply.
- Online: Visit the official 8171 web portal and enter your CNIC for details.
- Through Helpline: Call 0800-26477 to confirm your eligibility and payment schedule.
- By App: Use the BISP Mobile App from the Google Play Store to check status and update info.
Tip: Always use your personal SIM and CNIC for inquiries to protect your data.
How to Reapply If You’re Disqualified
If you were marked ineligible but believe you qualify, here’s how to reapply for the BISP Program:
- Visit your nearest BISP office or Ehsaas registration center.
- Bring your original CNIC and family registration slip.
- Request to update your NSER survey.
- Submit the form and wait for verification.
- Once approved, you’ll receive an SMS from 8171 confirming your inclusion.
New Payment Method for 2025
The Benazir Kafalat Program 2025 has introduced new payment channels to make disbursement faster and safer.
Now, you can receive your payment directly in JazzCash or EasyPaisa after verification.
| Payment Channel | Availability | Transaction Type |
|---|---|---|
| JazzCash | All Pakistan | Direct transfer to wallet |
| EasyPaisa | All Pakistan | Withdrawal from agent or ATM |
| HBL ATM | Urban Centers | Cash withdrawal via biometric |
| Bank Alfalah | Selected Areas | Cash collection through biometric |
This new system aims to reduce agent deductions and ensure direct benefit transfer to women beneficiaries.
Key Benefits of the BISP Helpline
- Toll-free and available nationwide.
- Support for complaint resolution and eligibility checks.
- Payment verification within minutes.
- Helps prevent fraud and unauthorized deductions.
- Accessible in Urdu and regional languages.
- Free guidance for new registration and NSER updates.
Final Words
If you haven’t received your BISP payment or are struggling with registration errors, don’t lose hope. The BISP Helpline Number (0800-26477) is your direct solution to all issues — from verifying eligibility to resolving payment delays. You can also check your status through 8171 or the BISP Mobile App for instant updates.
By following the right steps and using official contact methods, you can ensure your financial support reaches you safely and on time.
Frequently Asked Questions (FAQs)
1. What is the BISP Helpline Number?
The official BISP Helpline Number is 0800-26477, and the Head Quarter Exchange is 051-9246326.
2. What are the helpline hours?
Monday to Friday, 9:00 AM – 5:00 PM (PKT). It remains closed on weekends and public holidays.
3. How can I register a complaint?
Call 0800-26477 or visit the BISP website. Provide your CNIC and details of your issue.
4. What if I haven’t received my payment?
Contact the helpline to verify your payment status or send your CNIC to 8171 for an update.
5. How can I update my personal information?
Use the BISP Mobile App or visit your nearest BISP registration center to update your CNIC or family data.
6. Who is eligible for BISP?
Families with a PMT score below 32, unemployed individuals, widows, disabled persons, and low-income households.
7. Can I receive payments via JazzCash?
Yes, BISP beneficiaries can now receive payments through JazzCash and EasyPaisa under the new 2025 update.
